e-Learning Development
The course developed in Articulate Rise is to train employees to fulfill orders for Bright Body. It includes plenty of visuals to reinforce the concepts.
Tools: Rise, Canva
Time in development: 3 days (including storyboard, taking pictures and videos, and graphic design development)
My role: research, script, graphic design, storyboard, and development
Challenge:
Bright Body employees incorrectly fulfilled orders, making mistakes that cost Bright Body several thousand dollars. Some of the mistakes include: shipping label placed incorrectly on the package, insufficient packing for wholesale orders, and incorrect products placed in orders.
Solution:
I created a new process for packing large wholesale orders, properly protecting the package from damage during transit. The course educates Bright Body employees on every step of the fulfillment process from printing packing slips to sending the orders to customers.
Results:
Bright Body reduced employee errors by over 75% after training employees using this course. Additionally there have been zero damaged wholesale packages. Prior to the new packing process, Bright Body had 25% of their wholesale packages destroyed in transit to customers.